QUESTIONS & ANSWERS
Is your jewelry handmade?
Yes, all our jewelry is carefully handcrafted in our workshop in the North of France, making each creation truly unique.
What materials do you use for your jewelry?
Our jewelry is mainly made of polymer clay. Some tassels are covered with a layer of resin, giving them shine and durability.
The hoops and stud earrings are made of stainless steel, a hypoallergenic material ideal for sensitive skin.
Do you offer personalized jewelry?
Yes, we offer a custom creation service. If you would like a personalized piece of jewelry, please contact us at the following address: ateliermarly@outlook.fr . We will be happy to discuss your project and create a unique piece according to your wishes.
How do I care for my jewelry?
To preserve the beauty of your jewelry:
- Avoid prolonged contact with water, perfumes and chemicals.
- Clean them gently with a soft, dry cloth.
- Store them individually in a pouch or box to avoid scratches and bumps.
Is your jewelry suitable for sensitive skin?
Absolutely. The metal parts of our jewelry, such as hoops and stud earrings, are made of stainless steel, known for its hypoallergenic properties and resistance to corrosion.
What are the manufacturing and delivery times?
Given the handmade nature of our products, the manufacturing time is generally 1 to 4 days. Once completed, delivery takes between 2 to 4 days depending on your location.
For custom orders, lead times may vary depending on the complexity of the design.
What is your return policy?
If you are not completely satisfied with your purchase, you have 14 days from receipt to return the product. Items must be unworn, in perfect condition and in their original packaging. Please see our returns policy for more details.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number allowing you to follow the progress of your package in real time.
Do you offer repair services for your jewelry?
Yes, we offer a repair service for our jewelry. If your jewelry requires repair, contact us ateliermarly@outlook.fr with a description of the problem and, if possible, photos. We will provide you with information on the options available and any associated costs.